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Course Overview
This training course will highlight:
- Effective communication and interpersonal skills
- The importance of time management and streamlining work flow
- Developing the skills to successfully build relationships and to network effectively
- Building personal resilience and an ability to handle stress in a challenging work environment
- Using techniques to help you think creatively, solve problems, plan and make decisions
Learning Objectives
At the end of this training course you will:
By the end of the course, participants will be able to:
- List the administrators' challenges in the 21st century and ways for proactively overcoming them
- Combine the efficiency and effectiveness concepts for higher productivity
- Develop technical competencies to enable professional advancement
- Apply the soft skills required to stand out from the crowd
- Use professional business writing techniques in internal and external communication
Training Methodology
Interactive exercises, group and individual exercises, role plays, and conversations are all used in this course. Additionally, it makes use of instruments to evaluate participants' strengths and areas for development, and then aids them in creating improvement plans in line with those findings. Participants will learn how to deal with real-world challenges and have the ability to challenge and defend their conclusions.
Who Should Attend?
This training course is suitable to a wide range of professionals but will especially benefit:
Administrators, office managers, personal assistants, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office.
Target Competencies
- Self-management
- Effective communication
- Time management
- Problem solving
- Teamwork
- Organizing
- Planning
- Information Management
Face-to-Face
Location: Canada/ UK/Dubai/ USA
Locate Our Office:
USA - 9905 UNIVERSITY CITY BLVD, #462 CHARLOTTE NC, 28213.
CANADA - 670 HURONTARIO STREET, L5B IP3, MISSISSAUGA, CANADA.
HILTON LONDON OLYMPIA 380 KENSINGTON HIGH ST. LONDON W148NL UNITED KINGDOM
COPTHORNE HOTEL DUBAI PORT SAEED - DEIRA DUBAI, UNITED ARAB EMIRATES.
THE CAPITAL ON THE PARK 101 KATHERINE ST. SANDOWN, SANDTON, 2031 SOUTH AFRICA
CALL US:
$3,950.00 Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Duration: 10 Days
31st July – 11th August, 2023
4th – 15th December, 2023
- Being a talent
- The changes in the psychological contract
- Seeing through obstacles
- Adaptability and change
- Gaining credibility
- Taking the initiative
- Embracing a positive attitude
- Customer relations
- Productivity definition
- Effectiveness versus efficiency
- Signs of inefficiencies at your office
- Simplification of work processes
- Best practices to be more productive
- Self-leadership
- Personal SWOT analysis
- Reactive versus proactive
- Effective communication:
- Types of communication
- Communication barriers
- Listening skills
- Time management:
- Time wasters
- Setting priorities
- Solving office problems (and turning them into opportunities)
- Types of problems
- Problem-solving techniques
- Working as a team
- Criteria for an effective administrator
- The meaning of competency
- Core competencies versus technical competencies
- An administrator’s technical competencies:
- Task planning
- Organizing work and meetings
- Information management
- Utilization of office technologies
- Definition of business writing
- Setting emails, letters, and memos in context
- Applying modern writing techniques
- Responding to different email/memo scenarios
- Promoting clarity in writing and avoiding any miscommunication
