CUSTOMER SERVICE PROGRAMS
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- English
- Face-to-Face
PROGRAM OVERVIEW
According to Gartner, only 13% of customers are able to resolve their issues through self-service as the only channel of support. Therefore, you must train your customer service agents to resolve customer issues quickly and effectively. Since modern customers expect priority and personalized customer service, failing to deliver either may increase the possibility of churn.
This guide will help you get started with your customer service training program.
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