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Course Overview
Learning Objectives
At the end of this training course you will:
- Improve their existing skills
- Understand how to develop their role
- Learn how to write more effective correspondence
- Learn how to give memorable presentations
- Be aware of how to be more proactive
- Understand ways in which they can expand their business acumen
- Learn ways to manage their managers
- Discuss interpersonal intelligence and how it can improve their working practice
- Be aware of how they can take some control over their time and work output
Who Should Attend?
The Developing Professionals Skills for Secretaries/Personal Assistants training course is aimed at Personal Assistants, Executive Secretaries/Assistants and Administrative staff who want to develop and enhance their role within their organisation.
Face-to-Face
Location: Canada/ UK/Singapore/ USA
Locate Our Office:
USA - 9905 UNIVERSITY CITY BLVD, #462 CHARLOTTE NC, 28213.
CANADA - 670 HURONTARIO STREET, L5B IP3, MISSISSAUGA, CANADA.
HILTON LONDON OLYMPIA 380 KENSINGTON HIGH ST. LONDON W148NL UNITED KINGDOM
COPTHORNE HOTEL DUBAI PORT SAEED - DEIRA DUBAI, UNITED ARAB EMIRATES.
THE CAPITAL ON THE PARK 101 KATHERINE ST. SANDOWN, SANDTON, 2031 SOUTH AFRICA
CALL US:
$3,950.00 Fees + VAT as applicable
(including coffee breaks and a buffet lunch daily)
Duration: 10 Days
6th - 17th November, 2023
4th – 15th December, 2023
KeyTopics:
- What is your role?
- Organisational skills
- Planning and prioritising
- Time management under pressure
- Advanced customer service skills and telephone techniques
KeyTopics:
- Ways to become more proactive
- Take some control over your work load
- Discuss how you can expand your knowledge of the business
- Cope with and take advantage of change in your work environment
- Goal setting
KeyTopics:
- Why are communication skills so important?
- Talk about how to be more assertive in the workplace
- Learn to delegate
- Improve your listening skills
- Write more effective business letters and e-mails
- Learn how to structure reports
- Tips to giving excellent presentations
KeyTopics:
- Image management
- Building an effective working relationship with your manager
- What is expected of you?
- Your working style
- Understand how to be effective in meetings.
- Discuss ways to improve your confidence
- Working as a team
- Using your skills to enable your manager to concentrate on his/her priorities
KeyTopics:
- Understanding people
- Expressing yourself with clarity
- Asserting your needs
- Giving and receiving feedback
- Influencing skills
- Resolving conflict
- Being a team player
- Being flexible