Mastering Secretarial and Administrative Procedures

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Course Format
Course Overview

The goal of the training course Mastering Secretarial and Administrative Procedures is to help participants gain a deeper knowledge of the "people skills" and "individual skills" required in the corporate world and to help them transform their current capabilities into outstanding ones.

Target Audience

Anyone involved in the operational supervision of an office environment

Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment

Senior Personal Assistants

Senior Secretaries

Training Methodology

In our training sessions, we mix formal presentations with exercises for groups and individuals, psychological and job inventories, case studies, role-plays, and conversations. Intergroup conversations to exchange professional experiences are another crucial component. Throughout this training program, skills are introduced and then reviewed at regular intervals. This supports and solidifies abilities and performance.

The highly qualified instructors are also available for one-on-one conversations with participants to address any questions or concerns they may have.

Learning Objectives

Identify, develop and improve key competencies necessary for superior performance

Improve creative thinking, problem solving and decision making skills

Develop reading skills and note-making effectiveness

Learn to use and apply simple memory systems

Be better able to understand personality and behavioral characteristics in order to achieve what they want from other people

Develop a plan and approach for self-development

Duration: 10 Days

29th Jan – 8th  Feb, 2024

9th – 20th September, 2024

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