This training is designed specifically to improve workplace performance. It provides participants with a competitive advantage by concentrating on the areas that impact the Psychological/mental wellbeing and business objectives.
Participants will understand and be able to take personal responsibilities for their actions and behaviors that could impact their performance in a more positive way.
At the end of the training participants will be enhanced with EI strategies combined with
native intelligence which will increase their ability to successfully manage the constant
challenges from colleagues, customers and business associates. Participants will be able
to tap into their shared memory and individual capacities that will maximize their problem
solving capabilities and resilience.
Module 1: Definition of Emotional Intelligence (EI)
Module 2: The Emotional Intelligence Framework
Module 3: Emotional Competence
Module 4: Social Competence
Module 5: Emotional Intelligence at the Workplace
Module 6: The Action Plan
DYNAMIC OFFICE MANAGEMENT AND ADMINISTRATION
The role of being a professional secretary or administrator keeps changing and requires:
PEOPLE MANAGEMENT AND TEAM LEADERSHIP
People Management is a necessary quality needed to improve workplace communication and
productivity. The course will help participants ….
MANAGING ATTIDUNAL AND BEHAVIORAL CHANGE
Attitude usually refers to a set of behaviors, beliefs and emotions towards a specific