Technical Programmes

Social Media Complaints Management

(0 review)
₵1,800.00 ₵1,650.00
shutterstock_779194723

Customer communications have evolved with the introduction of social media. In the past,
customers can only send their written feedback and complaints via email and feedback forms.
Companies respond to these types of feedback but it was a communication process that was
one-to-one and relatively easy to control and manage. Now, with social media, organizations
have to handle customer feedback and complaints in a one-to-many setting–many issues can
easily and quickly escalate into public relations and media storms if they are not handled
properly.

Course Features

  • Students 0 student
  • Max Students10
  • Duration3 day
  • Skill levelall
  • LanguageEnglish
  • Re-take courseN/A
  • Module
    No items in this section

Instructor

0.0
0 total
5
0
4
0
3
0
2
0
1
0

Related Courses

error: Content is protected !!