Administrative & Management Programmes

Social Media Complaints Management

Social Management Complaints Management OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION Customer communications have evolved with the introduction of social media. In the past, customers can only send their written feedback and complaints via email and feedback forms. Companies respond to these types of feedback but it was a communication process that was one-to-one and relatively easy to control…

MS Project

MS Project OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION Microsoft Project is a project management software program, that is designed to assist a project manager in developing a plan, assigning resources to tasks, tracking progress, managing the budget, and analyzing workloads. Upon Completion, participants will be able to; Leverage Microsoft Project to plan project Manage project schedules and resources…

MS Excel Foundation And Intermediate

MS Excel Foundation And Intermediate OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION MS Excel Foundation & Intermediate enables participants to improve their accuracy and productivity by handling large worksheets more effectively as well as enhancing the formatting of spreadsheet data by using conditional formulas. OBJECTIVES Upon completion, participants will be able to; Understand why and how to use the MS…

People Management & Team Leadership

People Management & Team Leadership

PEOPLE MANAGEMENT & TEAM LEADERSSHIP OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION It is a necessary quality needed to improve workplace communication andproductivity. The course will help participants to discover their strengths and identify areas for improvement. Target Audience Directors & Managers Supervisors Heads of Departments Team Leaders Course ObjectivesTarget Audience Directors & Managers Supervisors Heads of Departments Team…

Dynamic Office Management & Administration

DYNAMIC OFFICE MANAGEMENT & ADMINISTRATION OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION The role of being a professional secretary or administrator keeps changing and requires: excellent office skills, exceptional interpersonal abilities, and first class business communication skills to be able to meet the ever growing corporate demand. What this course seeks to achieve, is to provide key concepts relating…

MANAGING ATTITUDINAL AND BEHAVIORAL CHANGE

Managing Attitudinal and Behavioral Change

MANAGING ATTITUDINAL AND BEHAVIORAL CHANGE OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION Attitude usually refers to a set of behaviors, beliefs and emotions towards a specific situation, thing, person or object. Attitudes are crafted as a result of an individual’s upbringing as well as experience. Even though attitudes are enduring, they can undergo changes both positive and negativeThe attitudinal…

Managerial Leadership

Managerial Leadership

Managerial Leadership OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION The Managerial Leadership course combines the skills of a manager and qualities of a leader. This is important in today’s business environment because it suggests the necessity of bringing together the managerial and Leadership roles for the more effective task performance, organizational effectiveness and human satisfaction.   Course ObjectivesAfter this…

Corporate Governance

Corporate Governance

Corporate Governance OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION Corporate Governance course gives you the knowledge and skills needed to advise decision-making authorities on governance-related issues affecting private, voluntary and public sector organizations. Also, It will help participates to interpret the frameworks underlying corporate governance law to support the development of good governance practices and effective stakeholder dialogue throughout…

Ethics Management & Compliance

Ethics Management and Compliance OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION Ethics is extremely essential. This course introduces Ethics Management as the modern managerial approach to ethical questions in a business environment. It gives not only understanding of main theoretical concepts, but also developing skills of identification, analysis and permission of ethical dilemmas on a workplace and managing ethics…

Effective Frontline Management

Effective Frontline Management

Effective Frontline Management OVERVIEWOBJECTIVESKEY TOPICS INTRODUCTION The success of every business depends in part on how well customers are received. When “customers” first meet a Front line employees, they immediately form opinions about them and the organizations they represent. Those impressions include things about character, efficiency, and friendliness.This course seeks to provide participants with the…