ENHANCED SKILL DEVELOPMENT FOR PERSONAL ASSISTANTS AND ADMINISTRATORS
ENHANCED SKILL DEVELOPMENT FOR PERSONAL ASSISTANTS AND ADMINISTRATORS Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.
The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first-class business writing and communication skills. This programme covers all of these, and more.
This course is tailored to be both effective and enjoyable that would enable participants to translate the theory into practice and enable them to apply the knowledge on the field of work.
COURSE OBJECTIVES
This intensive seminar is designed to emphasize on the tools, skills and techniques required by Professional secretaries and administrators to strengthen awareness and interest in best practices, widely used and recommended to excel in today’s dynamic business world. At the end of the workshop participants should be able to:
- To understand the importance of effective administration skills within an organization
- To develop the skills needed to be a professional secretary and administrator
- To enhance your communication and interpersonal skills
- To manage your time efficiently and be able to think proactively
- To learn how to set up and manage effective filing systems
- To enhance telephone skills and understand correct telephone etiquette
- To understand how to be assertive and build a good rapport with your manager
- Office Organization
- Management Skills
- Introduction To Office Ethics
- How to support workflow in the office
- Day-to-day running of the office
- Professional Appearance
- Arranging Meetings And Taking Minutes
- Timekeeping And Punctuality
- Best practice for handling meetings
- Arranging the environment for best meeting atmosphere
- The role of teams and teambuilding
- Taking accurate minutes and following up
- Event Management
- Planning, arranging and monitoring events
- Coordination and facilitation skills
- How to manage different suppliers to deliver a successful event
- Managing on time and on budget
- Communication Skills: Verbal
- How to communicate clearly and concisely
- How to express ideas and core objectives to diverse audiences
- Active Listening
- Tone: Communicating with a confident voice
- Questioning for Clarity: Questioning skills
- Communication Skills: Telephone Etiquette
- How To Deal With Callers Professionally And Effectively
- Telephone Etiquette
- The ‘Do’s And ‘Don’ts’ Of Answering The Telephone
- Communication Skills: Written Business Communication
- Correct Layout Of Letters And Emails
- Email etiquette
- Correct Use Of Salutations
- Basic Business English Punctuation And Grammar Regression to the Mean Bias
- Report writing, structure, theme, and executive summary
- Communication Skills: Body Language
- Opened Vs. Closed Body Language
- Cultural Differences: Head & Eye movements, Hand signals, etc
- Facial Expressions, Gestures and Postures
- Fidgeting, Boredom & Reactive Movements.
- Effective Filing Systems
- Identifying Different Methods Of Filing And Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing System
- Basic Stock Control And Stationery
- Managing Stationery Supplies And Stock
- Stress
- Identifying Stress
- Understand your physiological responses to stress
- Managing Your Health and Eliminating Stress
- Understand work-life balance on performance
- Coping with a Heavy Workload
- Stress-Busting Techniques
- Activities To Practice Using The Techniques
- How To Effectively Handle Your Manager
- Maintaining Schedules & Reminders
- Planning & Prioritizing
- Urgent vs. Important
- Learning to Say ‘no’ and being assertive
- Keeping others on track
- Effective Filing Systems
- Identifying Different Methods Of Filing And Selecting The Best One
- How To Ensure The Effectiveness Of Your Filing System
- Basic Stock Control And Stationery
- Managing Stationery Supplies And Stock
- Stress
- Identifying Stress
- Understand your physiological responses to stress
- Managing Your Health and Eliminating Stress
- Understand work-life balance on performance
- Coping with a Heavy Workload
- Stress-Busting Techniques
- Activities To Practice Using The Techniques
- How To Effectively Handle Your Manager
- Maintaining Schedules & Reminders
- Planning & Prioritizing
- Urgent vs. Important
- Learning to Say ‘no’ and being assertive
- Keeping others on track
