Customer Service

Customer Service Management


Service Excellence Competency Framework, Determining Customer Expectations, Customer Service Communications, Service from the Heart, Enhancing Service Culture, Determining the Role Model for Service Excellence, Road Map to Service Excellence, Determining the Service Champion, Leader, Service Coach and Service Professional, Dealing with Customer Complaints, Listening Skills, Internet/telephone Customer Skills, Feedback Report, Developing New Customer Relationships

Course Features

  • Students 0 student
  • Max Students50
  • Duration10 day
  • Skill levelall
  • LanguageEnglish
  • Re-take courseN/A
Curriculum is empty


Related Courses