Competency Development Master Class for Administrators and PA’s

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Course Format
Dates and Fees
Course Overview

Gaining understanding and commitment to manage and lead an organisation or team in a new direction is never easy. Even experienced managers in well-known companies make mistakes, under-communicating, sending inconsistent messages, or failing to explain clearly. Good managerial skills are crucial when it comes to success in the business world. When members of a company are able to work together effectively, chances are that it stemmed from being able to manage well. How employees within a company interact determines whether projects will run smoothly or be fraught with challenges. Despite having several different departments carrying out their own deliverables, successful organizations are able to ensure separate teams work together as a unit through good management

This Masterclass is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills. It gives delegates a better understanding of how managers and their colleagues or subordinates might work together more effectively in any office environment.

The course is tailored to be both effective and enjoyable that would enable participants to   translate the theory into practice and enable them apply the knowledge on the field of work. It involves a production of a follow-up action plan which can help them implement new skills back at work.

The programme focuses on:

  • The 'HOW!' - using critical skills and behaviour to develop personal competencies
  • The 'WHAT!' - developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work
Target Audience
  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries
Learning Objectives
  • To understand the importance of effective managerial and administration skills within an organization
  • To develop the skills needed to be a manager or leader.
  • To enhance your communication and interpersonal skills
  • To manage your time efficiently and be able to think proactively
  • To understand how to be assertive and build a good rapport with members of the organisation
  • To understand personality and behavioral characteristics better in order to achieve what they want from other people
  • Develop a plan and approach for self-development
$3,950.00 Fees + VAT as applicable

(including coffee breaks and a buffet lunch daily)

Duration: 10 Days

22nd April – 3rd May, 2024
22nd July – 2nd Aug, 2024

  • The Nature of Management
  1. Recognize the types of activities, roles, and responsibilities that are typical of those in management positions.
  2. Understand the challenges faced in your day-to-day job.
  3. Learn techniques to help you cope with the pressures you face i.e. time management and problem-solving.
  4. Compare the similarities and differences in the roles of managers and leaders.
  • Managerial Traits and Skills
  1. Understand what traits and skills lead to effective leadership
  2. Increase understanding of managerial and leadership behaviors
  3. Describe how traits and skills are affected by context e.g., organizational type, location, size, etc.
  4. Understand how traits and skills affect management performance
  • Basic Leadership Skills
  1. Understand why experience is the best teacher
  2. Recognize how to listen & communicate effectively
  3. Understand how to be assertive
  4. Understand the importance of feedback
  5. Recognize the importance of, and know techniques for, developing relationships with peers and superiors
  • Stress
  • Identifying Stress 
  • Understand your physiological responses to stress
  • Managing Your Health and Eliminating Stress
  • Understand work-life balance on performance
  • Coping with a Heavy Workload
  • Stress-Busting Techniques
  • Activities To Practice Using The Techniques
  • Effective Written Business Communication
  • Email etiquette
  • Correct Layout Of Letters And Emails
  • Correct Use Of Salutations
  • Basic Business English Punctuation And Grammar Regression to the Mean Bias

Emotional Intelligence – the Five Competencies

  • Self-awareness
  • Self-management
  • Empathy
  • Social awareness
  • Relationship management

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