Advanced Skills Development for Administrators, Secretaries and PAs

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Course Format
Course Overview
Your ability to flourish as an office manager, administrator, or executive secretary will be enhanced by taking the efficient administrative skills training course. The interpersonal and behavioral skills required to make sure you are well-prepared for the difficulties of dealing with a range of management styles will be thoroughly discussed. You will learn how to maintain control while handling competing priorities on this Office Administration training course.
Increasing your effectiveness as an office manager will undoubtedly simplify your job and increase your value in the eyes of your supervisors and other stakeholders in the business. Office managers must be skilled multitaskers since even if you're juggling four tasks at once, it probably isn't enough. In order to know just who to call to solve that annoying issue your boss is having, you must be indispensable. Additionally, in order to be truly indispensable, you must be well-organized, have outstanding communication skills, and be able to handle any difficult situations that may arise in your line of work. You can accomplish it with the aid of our advanced office management and effective administration skills training course.

This training course will highlight:

  • Effective communication and interpersonal skills
  • The importance of time management and streamlining work flow
  • Developing the skills to successfully build relationships and to network effectively
  • Building personal resilience and an ability to handle stress in a challenging work environment
  • Using techniques to help you think creatively, solve problems, plan and make decisions
Learning Objectives

At the end of this training course you will:  

  • Recognize how to prioritize and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviors
  • Apply assertiveness to be more effective in the workplace
Training Methodology

Participants in this Advanced Office Management & Effective Administration Skills training course will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. training course activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Who Should Attend?

This training course is suitable to a wide range of professionals but will especially benefit:

  • Office Managers
  • Team Leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s
Organizational Impact

Employees who attend this training course will add value to their organization by being empowered to implement the following skills:

  • A more proactive outlook
  • Increased creativity and productivity
  • Motivation and customer focus
  • Reduced absenteeism through an ability to manage and reduce stress
  • Increased self-awareness and interpersonal skills
  • Better time management
Personal Impact

Delegates who attend this training course can expect to develop:

  • An increase in motivation and self confidence
  • An in-depth understanding of different management styles and how to work with them
  • The ability to be more self-aware and manage workplace stress
  • Excellent communication skills
  • Effective presentation skills and advice on controlling nerves
  • Organization skills and an understanding of the importance of time management
Duration: 10 Days

8th – 19th July, 2024
18th – 29th November, 2024

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